TSA300 - Amadeus Reservation Specialist

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Last revision date Sep 30, 2019 12:57:08 AM
Last review date Dec 2, 2019 12:15:24 AM

Subject Title
Amadeus Reservation Specialist

Subject Description
Amadeus was formed in 1987 by an alliance between Air France, Iberia Airlines, Lufthansa, and Scandinavian Airlines Systems.  Today it is the leader in terms of bookings worldwide with around 35% of the global market.  Amadeus has a very strong presence in Asia and Europe.  Most travel companies use a Global Distribution System (GDS) to book flights, car rentals, and hotel rooms.
You will learn how to use the Amadeus GDS such as how to search, select, book and modify airline reservations, car rental reservations and hotel reservations.  You will also learn air fares and airline ticketing as well as reservation invoicing.  You will learn on and be able to practice in the live Amadeus system.
Obtaining a score of 85% or higher on the final examination will earn you an Amadeus Certification Certificate from Amadeus.

Credit Status
One credit towards the TIS Tourism – Services Management – Travel Services Specialization Diploma or TTO – Tourism – Services Management – Travel Operations Certificate.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Getting Started in the Amadeus System
    1. Navigate through Amadeus Selling Platform
    2. Use Amadeus Information Pages and On-Line Help
    3. Encode and Decode travel industry codes
  2. Airline Reservations
    1. Use various options to display airline availability, schedules and timetables
    2. Sell from an Availability display, long sell a flight and enter a passive segment
    3. Sell an ARNK and open segment
    4. Timed PNRs
  3. Passenger Name Record (PNR)
    1. Create a PNR and add optional elements
    2. View airline/aircraft seat maps and assign seats
    3. Modify and cancel elements of the PNR
    4. Create non-homogenous PNRs, split and replicate PNRs
    5. Timed PNRs
  4. Airline Fares/Itinerary Pricing
    1. Display and interpret fares, fare notes, routing, and booking codes
    2. Create manual stored fares
    3. Modify/delete stored fares
    4. Store, display and delete a pricing request and stored fare
  5. Airline Ticketing, Itinerary and Invoicing
    1. Issue airline tickets
    2. Exchange (Even Exchange, Additional Collection, Exchange with Refund) airline tickets.
    3. Refund airline tickets
    4. Void airline tickets
    5. Display, print and e-mail itineraries and invoices
    6. Timed PNRs
  6. Car Rental Reservations
    1. Encode/decode car companies and codes
    2. Display car locations lists, availability and rates
    3. Sell a car from availability or location list
    4. Direct sell
    5. Modify and cancel car segments
    6. Display location policies, car terms and rates
    7. Timed PNRs
  7. Hotel Reservations
    1. Encode/decode hotel companies, chains and rate codes
    2. Access and navigate information pages for hotels
    3. Display and interpret hotel availability, rates and property information
    4. Use points of reference to display hotel availability
    5. Sell hotel rooms and enter passive hotel segments
    6. Display hotel features
    7. Modify and cancel hotel segments
    8. Timed PNRs

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Execute mathematical operations accurately.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Academic Integrity
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Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

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Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.