TRV302 - Travel Services Business Operations

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Last revision date Jan 31, 2020 4:09:24 PM
Last review date Jan 31, 2020 4:09:24 PM

Subject Title
Travel Services Business Operations

Subject Description
This course will develop a comprehensive, hands on learning experience covering the day to day operations of working and succeeding as a travel professional. Students will obtain knowledge and the skill base of the travel products, procedures and services offered in the travel business, and how to sell travel and service clients.

Students will cover the curriculum content to write the TAP - Travel Agency Proficiency Exam, set by the Travel Institute. The TAP Exam is the first step towards professional recognition. This exam allows students to demonstrate that they have mastered the basics of the Travel Industry, selling skills, basic tourism geography, and the items, products, services sold by travel professionals.

Students will be offered one class dedicated to the study of the TICO Manual and registration procedures. Writing the TICO Exam will be the responsibility of the students

Credit Status
One credit towards the Tourism-Services Management (Travel Services Specialization).

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Explain the role of a travel consultant and intermediaries in the travel and tourism industry.
  2. Demonstrate knowledge of the overall Travel Industry, the packaging and the distribution of various elements of those packages.
  3. Demonstrate an in depth knowledge of the various travel industry components and day to day operations.
  4. Obtain knowledge to write the Travel Industry Council of Ontario (TICO)
  5. Demonstrate a proficiency in the professional operation of Timatic, and Sirev
  6. Comprehend the different types of operations involved in selling and marketing travel services.
  7. Recommend and quote travel insurance products, quote international travel regulations, and compare and contrast products and companies.
  8. Use correct business etiquette and adhere to professional standards of dress, hygiene, and grooming.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.