TRV202 - Leisure Travel Essentials

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Last revision date Sep 30, 2019 12:56:56 AM
Last review date Dec 2, 2019 12:15:24 AM

Subject Title
Leisure Travel Essentials

Subject Description
This course is designed to current tourism trends, in the leisure travel market, beyond basic travel reservations. The components include the leisure travel sales, the leisure traveler, current top leisure destinations, current cruise trends, the present and future trends in tours, including adventure tours and ecotourism. Leisure services such as groups, incentives and travel insurance are discussed, and will prepare you to perform applicable functions.

Credit Status
One credit towards the Tourism-Services Management (Travel Services Specialization), Tourism-Services Management (Meetings, Conventions and Events Specialization), Tourism-Services Management (Global Tourism Business Specialization), and Tourism-Travel Operations Certificate.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Use appropriate technologies, i.e., GDS's, email servicing tools, booking tools, supplier websites, to enhance the quality and delivery of tourism services, products, and guest experiences, to measure the effectiveness of Tourism operations and to participate in Tourism development.
2. Engage customers and apply active listening skills and written communication including email requests, nonproductive email communication, the consultative process of selling, building relationships with customers, growing a client base, and CRM-client data base tools, to assess their motivations, needs, wants, interests, expectations, and willingness to pay for tourism products, services, and total customer experiences.
3. Keep current with changes to legislation and regulations within the tourism industry.
4. Prepare clear and accurate invoices including calculating relevant taxes, surcharges, commissions, and using foreign exchange rates including proper documentation on invoices so customers are clear on restrictions they have agreed to purchase.
5. Use basic industry and trade terminology as appropriate in communications with customers, colleagues, and supervisors.
6. Process all forms of customer payments in a timely, accurate and courteous manner (e.g., cash, foreign currency, cheques, credit cards, debit cards, bank drafts, etc.).
7. Apply appropriate technical skills and knowledge specific to relevant tourism roles and specializations proficiently, confidentially, and collaboratively (e.g., when making reservations in Canada and abroad, preparing travel documentation, selling insurance, creating and organizing itineraries, planning and organizing events, etc.).
8. Use correct business etiquette and adhere to professional standards of dress, hygiene and grooming.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Execute mathematical operations accurately.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.