THL100 - The Hotel Business

Subject Title
The Hotel Business

Subject Description
The goal of this course is to give students an insight into the workings of a hotel/motel and to provide students with the background to be employed in the accommodations industry. For students who wish to become travel agents, airline personnel, or employed by tour operators, the goal is to give a more integrate view of tourism as a whole, including the vast accommodations industry.

Credit Status
One credit towards the Tourism and Travel Diploma Program, the Tourism and Travel Services Certificate, and the Tourism and Travel Operations Certificate.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Discuss the history of the lodging industry from ancient to modern times
2. Discuss the future trends of the industry
3. Discuss the importance of effective guest relations
4. Describe Front of The House Operations and functions
5. Define the relationships between the hotel departments and the services they provide
6. Explain methods and processes used to classify hotel establishments
7. Demonstrate appropriate dress and conduct during industry field trips and guest speaker presentations
8. Identify the steps in the Front Office Night Audit process
9. Describe the Front Office accounting fundamentals, including issues surrounding accounts, folios, vouchers, and point of sale
10. Describe how hotels are organized and explain the functional areas are classified
11. Define hotel terminology
12. Discuss the relationship of support departments and their role in effective managing the Front Office

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Analyze, evaluate, and apply relevant information from a variety of sources.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.