TCS300 - Global Cruise Specialist

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Last revision date Sep 30, 2019 12:57:07 AM
Last review date Dec 2, 2019 12:15:24 AM

Subject Title
Global Cruise Specialist

Subject Description
This course covers the topics of introduction to the cruise industry, cruise lines, the effect of the cruise industry on environment, society, economy, culture, cruising cruise ship terminology, cruise routes, geography, ports of call, and shipboard activities. Cruise Specialist provides a comprehensive overview of the hospitality services for the cruise industry, new trends, future issues, environmental, social and cultural impacts are reviewed.

Credit Status
One credit towards the Tourism - Services Management - Travel Services Specialization.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

Upon successful completion of this subject the student will be able to:

1. Describe the history of the cruise industry, geography and vessels.

2. Explain cruise sales and the marketing process.

3.  Explain the importance of staff training for cruise operations and Maritime Law.

4. Understand the unique needs and circumstances of cruise guests, service quality and customer loyalty programs.

5. Gain an understanding of the basic operational and managerial components of a cruise ship, guest services, housekeeping, food and beverage services, entertainment, maintenance, point of sale and casino  management.

6. Demonstrate awareness of sources of information, training, and support for professionals involved in the cruise industry, cruise tourism terminology and career opportunities with a cruise line; shipside or shore side.

7. Analyze a given cruise vacation, cruise line, or ship regarding price, inclusions, specialties and ambience.

8. Demonstrate the steps to sell and book a cruise including issuing the applicable accounting documents according to TICO regulations.  

9. Identify major global cruise areas and destinations demonstrating familiarity with embarkation ports, ports of call and attractions in each cruise area.

10. Apply professional standards of business etiquette, dress, hygiene and grooming consistent with Hospitality and Tourism industry business standards.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.