TCS300 - Global Cruise Specialist

Outline information
Semester
Schools offering this subject
Last revision date 2023-10-02 01:55:06.279
Last review date 2023-12-04 00:15:16.873

Subject Title
Global Cruise Specialist

Subject Description
This course covers the topics of introduction to the cruise industry, cruise lines, the effect of the cruise industry on the environment, society, economy, culture, cruising terminology, cruise routes, ports of call, and shipboard activities. The Global Cruise Specialist will provide students with a foundational level of training in the world of cruising.

The course curriculum will give students an overview of the Global Cruise Business, including the role of the cruise lines in the travel and tourism industry, develop a detailed foundation and knowledge of the various cruise line products, and destinations, career opportunities available, as well as how to sell a cruise.  Current trends and issues in the Global Cruise Industry will be reviewed. Students will complete the CLIA - CCC (Certified Cruise Counsellor Modules) Certification which requires successful completion of eight online modules.
 
Students must purchase access from CLIA, Cruise Line International Association which will provide access to the CCC, Certified Cruise Counsellor Learning Platform along with, the online learning modules, quizzes, and tests. The lab fee for this certification is $100.00USD and must be paid to CLIA directly at time of enrollment and registration by credit card. Further details are available on Blackboard.

Credit Status
One credit, professional option credit towards the Tourism - Services Management Global Tourism Business Diploma, and Travel Services Specialization Diploma. 

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.   Describe the history of the cruise industry, and vessels.

2.   Explain cruise sales and the marketing process.

3.   Explain knowledge about service quality, unique needs and circumstances of cruise guests, service quality, and customer loyalty.

4.   Explain cruise industry terminology to communicate professionally.

5.   Describe the basic operational and managerial components of a cruise  ship, guest services, housekeeping, food and beverages services, entertainment, maintenance, environmental and sustainability, and point of sale.

6.   Explain awareness of sources of information, training, and support for professionals involved in the cruise industry, and career opportunities with a cruise line; shipside and shore side.

7.   Analyze a given cruise vacation, cruise line, or ship regarding price, inclusions, specialties and ambience.

8.   Demonstrate the steps to sell and book a cruise including issuing the applicable accounting documents according to the TICO regulations.

9.   Identify major global cruise areas and destinations demonstrating familiarity with embarkation ports, ports of call and attractions in each cruise area.

 

SENECA COLLEGE CORE LITERACIES

  1. Written Communication 
  2. Oral communication
  3. Quantitative literacy
  4. Information literacy
  5. Creative thinking
  6. Ethical reasoning, personal and social responsibility
  7. Inquiry and analysis
  8. Critical thinking and problem solving
  9. Digital literacy
  10. Intercultural knowledge and global perspective


 

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Execute mathematical operations accurately.

    •  Apply a systematic approach to solve problems.

    •  Locate, select, organize, and document information using appropriate technology and information systems.

    •  Analyze, evaluate, and apply relevant information from a variety of sources.

    •  Show respect for diverse opinions, values, belief systems, and contributions of others.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Manage the use of time and other resources to complete projects.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.