TCN706 - Online User Assistance

Outline information
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Last revision date Mar 3, 2020 10:57:44 AM
Last review date Mar 3, 2020 12:22:09 PM

Subject Title
Online User Assistance

Subject Description
Help authoring tools assist technical writers in designing, publishing, and maintaining web-based user assistance. This course examines various software commonly used by writers to create online help files. In this course, students are taught how to create professional online help content and context-sensitive help. Topics include planning help systems, customizing layouts and templates, single-sourcing topics, and publishing content in various formats. Students will develop and generate a final project.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Summarize basic principles and processes of designing online user assistance for different audiences.
2. Examine how users interact with online content in order to improve usability and findability.
3. Plan an online help system that addresses site design best practices, ease of navigation and searchability, and appropriate level of technical detail.
4. Apply topic-based writing principles to create content for optimal readability and understanding.
5. Select graphics and visual elements that maximize a user’s response to content.
6. Use layouts and templates to improve the quality, visual appeal, and functionality of help systems.
7. Publish for different audiences using multi-channel authoring and single-sourcing methods.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.