SSW101 - Interpersonal Communications

Outline information
Schools offering this subject
Last revision date 2018-09-18 09:38:12.626
Last review date 2018-09-18 09:38:12.626

Subject Title
Interpersonal Communications

Subject Description
This course is an introduction to the skills required to understand and improve one?s own communication style thereby enhancing one?s ability to consciously and effectively relate to others. Students will be expected to demonstrate an appropriate level of competence in interpersonal communication skills and self-awareness. The course will further enable students to explore the impact that one?s interpersonal skills and attitude might have on their professional relationships with others as they work with diverse populations. As a pre requisite to interviewing and assessing clients, this course will assist students to become more aware of aspects in communication in the worker/client relationship such as power dynamics, active listening and being present with others.

Credit Status
One Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Recognize and understand their own communication style.
  2. Articulate theory and the specific skills involved in effectively communicating with others.
  3. Recognize and understand various factors (self-concept, culture, gender, race, age, ability, class, etc.) which shape communication style.
  4. Demonstrate active listening and feedback skills to build effective professional relationship.
  5. Demonstrate an understanding of assertive communication and conflict resolution strategies as experienced during in class group activities and presentations. 
  6. Track and identify their growth in interpersonal communication skills.
  7. Demonstrate strategies for self-care in the helping profession.
  8. Begin to understand guidelines for non-oppressive communication.
In addition to the above learning outcomes, students are expected to attend all classes and participate fully. Confidentiality, courtesy and respect for peers and faculty are expected at all times.  All of the above knowledge and skills will be teacher- evaluated and self-evaluated on an ongoing basis through assignments and classroom activities.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.