SPM402 - Spa Business Operations II

Outline information
Schools offering this subject
Last revision date Nov 5, 2018 1:54:07 PM
Last review date Nov 5, 2018 1:54:07 PM

Subject Title
Spa Business Operations II

Subject Description
In this course students will continue to examine the ways in which a spa operates as a business to meet the financial objectives of a Spa owner.  The role of the esthetician within the spa operation and how their performance impacts the success of a Spa will be further explored.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Describe facility management and why it is important to a spa business;
  2. Research and assess a piece of equipment or product line the spa is thinking of purchasing from two suppliers;
  3. Identify, explain and make calculations for a Balance Sheet, Income Statement and Cash Flow Statement;
  4. Complete a Sales Cash Flow Forecast for one quarter of one year.
  5. Calculate the total cost of a service and product for a spa business
  6. Calculate a selling price for a service plus product that meets a spa business profit objective.   
  7. Calculate turnover and stock-to-sales ratio for retail inventory and explain their purpose as part of an inventory management system;
  8. Formulate minimum and maximum levels based on a spa's inventory turnover rate;
  9. Analyze inventory reports using Milano to evaluate inventory levels.
  10. Explain marketing theory plus the goal of a marketing strategy.
  11. Examine client satisfaction areas of a spa service experience using importance-performance analysis;
  12. Apply knowledge of interview techniques in an interview setting.
  13. Demonstrate the ability to accurately follow directions both verbal and written;
  14. Demonstrate the ability to work within assigned time frames to meet deadlines.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Execute mathematical operations accurately.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.