SPM301 - Spa Management and Leadership

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Last revision date Jul 30, 2018 3:43:18 PM
Last review date Jul 30, 2018 3:43:36 PM

Subject Title
Spa Management and Leadership

Subject Description
Leadership, coaching and mentoring staff requires the student to learn and develop skills in organizing themselves and others, communicating effectively, resolving conflict, applying principles of preventative employee discipline, understanding personality styles and helping others to maximize their potential.

Credit Status
1 Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Differentiate among leadership, coaching and management techniques;
2. Identify the process of essential management delegation;
3. Explain how to delegate tasks to the appropriate people;
4. Define the concept of "Request for Extraordinary Performance" for a spa personnel;
5. Choose the correct method for resolving conflict in routine and non-routine situations within the spa environment;
6. Select among a variety of communication strategies to address the diverse needs of staff within the spa environment;
7. Analyse personality styles and the impact this has on the ability to lead others, work in groups and achieve organizational goals;
8. Explain and apply the principles of preventative employee disipline;
9. Create a professional development plan for an individual in the esthetics industry;
10. Define techniques used to encourage employees to excel such as job enrichment, motivation processess and management by objective;
11. Demonstrate the ability to effectively manage time by meeting deadlines.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.