PMC210 - Project Management Communication Skills

Outline information
Schools offering this subject
Last revision date Sep 30, 2019 12:23:57 AM
Last review date Dec 2, 2019 12:15:16 AM

Subject Title
Project Management Communication Skills

Subject Description
This course gives students the opportunity to learn and practice professional writing and presentation techniques for management deliverables such as proposals, charters, status reports, presentations and appraisals which are critical to management acceptance of IT project deliverables.  Students learn best practices for team communication, stakeholder relations, one-on-one interaction, collaboration, and escalation. Best practices in the use of online tools and virtual team collaboration are also be discussed, especially those involved in managing IT projects which span different continents, countries, time zones, languages, and business practices.

Credit Status
1 credit in the PMC program.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  •     Create business and technical reports: proposals, project charters, status reports, presentations and appraisals.
  •     Demonstrate effective presentation delivery skills, suitably handling questions, interruptions, and hostility
  •     Demonstrate computer skills through the completion of a technical paper, writing, sending and receiving e-mail and incorporation of effective tables and visuals into print material
  •     Anticipate, address, and defuse conflicts within teams
  •     Analyze different project stakeholders and their communication needs
  •     Develop written executive summaries for longer reports and proposals
  •     Identify the appropriate uses of e-mail and on-line versus print communications
  •     Apply fundamental techniques of business and/or technical writing using local standards for forms of address, closings, dates, and other conventions.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.