OPR111 - Office Procedures

Outline information
Semester
Schools offering this subject
Last revision date Apr 8, 2019 12:26:31 PM
Last review date Apr 8, 2019 12:27:02 PM

Subject Title
Office Procedures

Subject Description
The focus of OPR111 will be on the various duties, responsibilities, and procedures required of an administrative assistant in today's automated business or professional office. It is a combined theory and practical applications course which covers interpersonal communications, business communications, human relations skills as well as practical business skills. This subject is part of the core program.

Credit Status
OPR111 is a required credit for all School of Office Administration students enrolled in the one-year accelerated programs.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.   Identify the attributes required for success as an administrative professional in a changing work environment
 
2.   Apply knowledge of communication theories and systems (e.g., telephone, email, voicemail) and online collaboration and social media tools to a variety of   communication situations
 
3.  Identify and use the basic tools necessary to manage the scheduling, coordination and organization of administrative tasks and workflow within an office 
 
4.  Identify and establish the structure, components, equipment and supplies required for electronic and paper records management systems
 
5.  Identify the processes necessary to provide support within the workplace related to the use, maintenance and procurement of office equipment and technologies
 
6.  Explain the elements of professional conduct that are required of an administrative professional by relevant legislative and ethical standards
 
7.  Explain strategies to be used to adjust to unforeseen circumstances, changing priorities and timelines
 
8.  Maintain a system for handling petty cash expenditures
 
9.  Work independently and also as a collaborative team member in the preparation and delivery of an effective presentation and supporting documentation using presentation software and equipment

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.