OPM510 - Total Quality Management

Outline information
Semester
Schools offering this subject
Last revision date Nov 26, 2018 9:06:32 AM
Last review date Nov 26, 2018 9:06:32 AM

Subject Title
Total Quality Management

Subject Description
OPM510 introduces the student to Total Quality Management (TQM) including the important management process and set of disciplines that are coordinated to ensure that the organization consistently meets or exceeds customer requirements. TQM companies are focused on the systematic management of data in all processes to eliminate waste and pursue continuous improvement. Due to the broad nature of TQM, this subject cannot cover all elements of TQM.

Credit Status
One credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Discuss the definition of quality and the evolution of the concept of quality.
  2. Discuss several of the quality philosophers, their contributions to the concept of quality and their influence on today's business practices.
  3. Understand the role of ISO 9001 in the implementation of quality concepts and practices.
  4. Apply the various tools used to identify and visualize waste to guide quality improvement.
  5. Understand the concept of variation and the tools used to monitor.
  6. Discuss the concept of Six Sigma and its application to reduce variation.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.