MST100 - Introduction to Microsoft Services

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Last revision date Aug 12, 2021 3:45:55 PM
Last review date Aug 12, 2021 3:46:16 PM

Subject Title
Introduction to Microsoft Services

Subject Description
This course provides a technical foundation of operating systems installation and configuration and how those operating systems fit into an on-premises, virtualized or cloud environment. It introduces terminology and concepts related to servers, operating systems, networking, virtualization, cloud and automating tasks using the command line and scripting. Students learn to problem-solve and identify technical solutions to meet business needs.

Credit Status

1 credit (3 units)

Required for CSN – Computer Systems Technician (Ontario College Diploma)

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.      Discuss Microsoft technology solutions and concepts as they apply to a business scenario.

2.      Analyze business needs and identify opportunities for on-premise, virtualized and cloud solutions.

3.      Provision on-premise servers and virtual machines to support operating systems, their features and software to ensure the most economical use of resources and time.

4.      Implement and maintain a secure operating system environment allowing ongoing user access to the required resources on a network.

5.      Troubleshoot errors and problems with computers and the network to ensure the systems are always available.

6.      Utilize the command line and scripting tools to perform administration and automate routine tasks.

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Apply a systematic approach to solve problems.

    •  Use a variety of thinking skills to anticipate and solve problems.

    •  Locate, select, organize, and document information using appropriate technology and information systems.

    •  Analyze, evaluate, and apply relevant information from a variety of sources.

    •  Show respect for diverse opinions, values, belief systems, and contributions of others.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Manage the use of time and other resources to complete projects.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.