MOP311 - Medical Office Procedures

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Last revision date Sep 30, 2019 12:06:53 AM
Last review date Dec 2, 2019 12:15:05 AM

Subject Title
Medical Office Procedures

Subject Description
This subject is designed to provide the Office Administration - Health Services student with an understanding of the professional responsibilities and administrative duties required in a health care office. Students will acquire knowledge and skills in a variety of medical office areas including reception duties, methods of appointment scheduling, preparation of patient charts, effective use of the principles of triage, ordering supplies, coordinating meetings and conferences, maintaining accounting records, diagnostic testing, clinical secretarial tasks, and processing doctors' orders.

Emphasis will be placed on the development of the student's ability to exercise initiative and judgment and to make decisions within the scope of his/her authority, thereby ensuring the safety and well-being of the client.

Communications, organization, and human relations skills will be emphasized on an on-going basis throughout this course.

Credit Status
MOP311 is a required credit for all Office Administration students enrolled in the one-year accelerated Health Services (formerly Medical) Diploma Program.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Define the roles of health care professionals.

2. Explain the differences in beliefs and practices in health care.

3. Describe primary health care in Canada.

4.  Assess the urgency and nature of the client's health complaint.

5.  Create and maintain patient health records and office financial records.

6. Identify the structure and function of various hospital departments.

7. Examine commonly ordered diagnostic tests in the processing of doctor's orders.

8. Arrange meetings and conferences.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Execute mathematical operations accurately.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.