HTM305 - Guest Security Management

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Last revision date May 25, 2020 1:53:02 AM
Last review date Aug 3, 2020 12:15:13 AM

Subject Title
Guest Security Management

Subject Description
This subject explains the issues surrounding the need for individualized security programs, examines a wide variety of security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues, and outlines OSHA regulations that apply to lodging properties.

Credit Status
One credit towards the Hospitality Management -- Hotel and Restaurant Diploma Program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Discuss legal concerns in providing safe and secure accommodations for guests.
  2. Identify preliminary considerations in setting up a security program, including the importance of law enforcement liaison and security training.
  3. State the various methods of security staffing, noting the potential strengths and weaknesses of each method.
  4. Identify and explain the functions of a wide variety of security equipment, including physical security systems, surveillance systems, communication systems, alarm systems, and guestroom security equipment such as locks.
  5. Identify and explain the purposes of security procedures that deal with guest protection and internal control. Procedures are discussed generally and on a department-by-department basis, with special emphasis placed on handling special guests and events.
  6. Explain the value of and procedures for accurate report writing and record keeping.
  7. Discuss the elements of and need for protecting the accounting function, including accounting control and cashiering procedures, credit policies, computer security, and an internal audit program.
  8. Contribute to the development of an emergency management program that deals with bombs and bomb threats, fires, hurricanes, tornadoes, floods, earthquakes, blackouts, robberies, medical emergencies, terrorism, and working effectively with the media in the event of an emergency situation.
  9. Discuss the elements of a risk management program, appropriate insurance coverage for lodging operations, claims management, and the importance of an ongoing safety committee.
10. Identify many Occupational Safety and Health Act regulations that contain information important to lodging property managers and personnel.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

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Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.