HTM215 - Housekeeping Management

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Last revision date May 25, 2020 1:52:32 AM
Last review date Aug 3, 2020 12:15:13 AM

Subject Title
Housekeeping Management

Subject Description
This course presents a systematic perspective to Managing Housekeeping Operations in the Hospitality Industry. Students will attain a complete perspective of the Hotel's Housekeeping Operation, describe the various processes and procedures that the department performs to provide efficient service hotel guests, and recognize the interrelationships among the Housekeeping department and other departments in a hotel. It deals with techniques for skills training and scheduling, inventory management, laundry, linen selection, cleaning procedures, cost control, environmental issues and Human Resource Management. Employee motivation and the need for procedures to ensure employees safety and security will be addressed.

Credit Status
One credit towards the Hospitality - Hotel & Restaurant Services Management Diploma.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

 1.  Identify the role of housekeeping in a hospitality operation.
 2.  Describe the typical cleaning responsibilities of the department and the tasks associated with them.
 3.  Explain how to follow environmentally sound procedures for sustainable housekeeping and best practices.
 4.  Describe how an executive housekeeper budgets, controls inventories and expenses.
 5.  Use scheduling skills to manage tasks, resources and contingencies effectively and efficiently.
 6.  Explain how Occupational Safety Health Administration regulations apply to hotel operations and how housekeeping
      departments comply with OSHA standards.
 7.  Explain how to comply with Accessibility for Ontario with Disabilities Act 2005.
 8.  Identify appropriate protocols and procedures in the event of an emergency including risk management plans.
 9.  Successfully obtain WHMIS certification.
10. Use business etiquette and adhere to professional standards of dress, hygiene and grooming.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.