HTM205 - Dining Room Service Management

Outline information
Schools offering this subject
Last revision date May 25, 2020 1:52:15 AM
Last review date Aug 4, 2020 4:01:32 PM

Subject Title
Dining Room Service Management

Subject Description
The hospitality sector has a high demand for trained, educated and operationally experienced food service managers, assistants, and supervisors. Furthermore, graduates working in any role in the tourism industry will beneft from knowledge of Food and Beverage Service and the related protocols often expected in formal business situations. Students, through study in this subject, other components of their course, and hands-on experience, will develop the skills, knowledge and behaviours associated with these needs.

Credit Status
HTM205 is a required credit for graduation from the Hospitality Foundations Certificate and the Hospitality - Hotel & Restaurant Services Management Diploma.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Apply principles of service styles and table set ups to execute services for all meal periods and functions.
2. Communicate food and beverage characteristics to provide recommendations to guests.
3. Explain common dietary restrictions and preferences to respond to guest needs and expectations.
4. Describe multiple staffing and inventory management techniques to increase operational efficiency.
5. Create a front of house schedule to reflect the style of service and level of business.
6. Apply a systematic approach to handling guest complaints and concerns to facilitate efficient and valuable service recovery.
7. Use correct business etiquette and adhere to professional standards of dress, hygiene and grooming.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Execute mathematical operations accurately.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

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Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.