HPL225 - Dining Room and Banquet Management

Subject Title
Dining Room and Banquet Management

Subject Description
The hospitality sector has a high demand for trained, educated and operationally experienced food service managers, assistants, and supervisors. Furthermore, graduates working in any role in the tourism industry will benefit from knowledge of Food and Beverage Service and the related protocols often expected in formal business situations. Students, through study in this subject, other components of their course, and hands-on experience, will develop the skills, knowledge and behaviours associated with these needs.

Credit Status
HPL225 is a required credit for graduation from both the Hospitality and Flight Services specialization programs at the School of Tourism.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.Identify the motivations, needs, and expectations (MNEs) of the three stakeholder groups (customer, employee, establishment) involved in hospitality operations by identifying strategies used in the industry.

2.Identify, using appropriate industry terminology, career opportunities and the skills, knowledge, and behaviours required in securing employment positions within the hospitality industry.

3.Analyze common hospitality operation situations and provide solutions by applying principles of cost controls and inventory controls to food and beverage preparation and service.

4.Identify and differentiate between methods of food preparation and service by explaining and demonstrating the most appropriate method of service.

5. Describe the actions required to create and maintain a safe, sanitary working environment by recognizing the causes of food-borne illnesses and the manner in which food should be safely handled.

6. Distinguish between the appropriate dining etiquette applicable to different social events and occasions.

7. Explain the importance of nutrition and the dietary needs of clients by applying the different styles of menu plans which cater to diverse cultural and religious dietary requirements.

8. Recommend generally accepted food and beverage pairings in response to client MNEs.

9. Describe the development and characteristics of various alcoholic beverages.

10. Relate food and beverage merchandising concepts to the role of a service provider.

11. Complete the requirements and become certified by the "Smart Serve" Responsible Alcohol Service Training Program.

12. Use correct business etiquette and adhere to professional standards of dress, hygiene and grooming.

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Apply a systematic approach to solve problems.

    •  Use a variety of thinking skills to anticipate and solve problems.

    •  Show respect for diverse opinions, values, belief systems, and contributions of others.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.