EQQ501 - Emotional Intelligence and the Workplace

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Last revision date Apr 8, 2019 12:28:57 PM
Last review date Apr 8, 2019 12:29:05 PM

Subject Title
Emotional Intelligence and the Workplace

Subject Description
The major competitive advantage in today's new workplace is people. Both employees and organizations face increased challenges, e.g., changes in societies, markets, customers, competition and technology. While the traditional set of technical and managerial skills is still essential, more critical are the skills to meet two decisive challenges:
Relationship skills, i.e., managing self, people, tasks, change, conflict, workplace readiness, diversity, gender issues and communications
Values-based skills, i.e., understanding what it means to work in, and participate in creating a culture of trust, vision and learning that is supported by and infused with positive attitudes and productive emotional responses.
This course addresses key relationship skills for personal and interpersonal management and development. It is designed to provide greater understanding and development of the emotional resiliency necessary for meeting the challenges of today's workplace. People who are the most successful implement these important leadership skills to advantage in all facets of their lives.

Credit Status
One full credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Identify, understand and explain the framework and the specific competencies of emotional intelligence.
2. Describe the three main models/approaches to emotional intelligence, understanding their principle claims and key differences.
3. Explore how specific competencies may apply to your unique personal characteristics, emotions and behaviours and consider approaches to developing greater emotional resiliency.
4. Understand how to implement and integrate improvements into personal and workplace situations.
5. Discuss how emotional intelligence translates into greater employee performance and enhanced workplace effectiveness.
6. Illustrate group EQ competency by successfully completing a series of applied organizational excellence exercise.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.