ECP250 - Crisis and Emergency Management

Outline information
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Last revision date May 25, 2021 1:43:55 PM
Last review date May 25, 2021 1:43:55 PM

Subject Title
Crisis and Emergency Management

Subject Description
Unexpected incidents occur every day and this course will focus on large scale emergencies that communicators will be required to consistently manage. The course introduces the tools to promote, develop, implement and maintain a coordinated community response to the impact of a hazard.  Learners will demonstrate the components and principles of emergency management procedures and Incident Management Systems (IMS).  During simulated emergency calls, learners will apply effective communication skills in crisis situations and utilize critical incident stress management techniques. Learners will be introduced to theory through a series of presentations and small group activities.

Credit Status
This is a required course in the 911 & Emergency Services Communications program.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Define the roles, responsibilities and resources of agencies and communities in an emergency.
  2. Describe the process for identifying hazards and assessing risks and the impacts on their community.
  3. Assess effective communication techniques for crisis and emergency situations.
  4. Identify the types of calls that a communications centre may receive during a community-level crisis and the different types of crisis encountered by Emergency Communicators and effects of Critical Incident Stress.
  5. Demonstrate techniques for proper handling of various types of emergencies based on the components of emergency management
  6. Apply the principles of emergency management and Incident Management Systems (IMS) to a number of scenarios.

Academic Integrity
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Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.