ECP230 - Fire Communications Procedures

Outline information
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Last revision date May 12, 2020 9:10:37 AM
Last review date May 12, 2020 9:10:37 AM

Subject Title
Fire Communications Procedures

Subject Description
This subject provides an overview of fire services and fire communications. Legislation and policies dealing with fire communications centres and acceptable service levels provided by those centres and those staffing them will be examined, as well as different types of fire services, fire apparatus and the "Incident Command System" (ICS). Basic fire service terminology will be explained as utilized by a telecommunciator during a response.  Key concepts needed by the telecommunicator are studied, including: fire apparatus, liability issues, hazardous materials response, map reading and fire communications procedures. Using this knowledge, students will create their own fire response map and participate in practical scenario training using a computer-aided dispatch system.

Credit Status
This is a 911 & Emergency Services Communications Program prescribed credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:


  1. Evaluate how the fire service is structured including chain of command, policies, procedures and legislation unique to the service.
  2. Demonstrate an understanding of the different types of fire services, equipment, fire technology, and communication systems.
  3. Describe the role and responsibilities of the fire communicator as part of the Incident Command System (ICS).
  4. Identify the internal and external customers for a fire service.
  5. Understand communication methods to assist safety at fire incidents.
  6. Describe the types of incidents where there is a fire service response and the types of apparatus used in response.
  7. Utilize effective questioning when gathering information about an incident to generate a response.
  8. Demonstrate an understanding of proper radio procedures used in the fire service.
  9. Explain key fire response concepts (including tiered response, staging, mutual aid, airport firefighting; forms of cooperation with other emergency services).
  10. Integrate fire communications procedures in practical role-play scenarios.                                           
  11. Identify the various components and personnel involved in an Incident Management System for effective fire emergency response.
  12. Implement the roles of various individuals, the objectives, the outcomes and the purpose of an Incident Management System in a scenario-based environment.

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