ECP141 - Communication Centre Technology

Outline information
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Last revision date Aug 6, 2021 12:30:16 PM
Last review date Aug 6, 2021 12:30:43 PM

Subject Title
Communication Centre Technology

Subject Description
Students learn about the technologies and approaches used by Emergency Services Communications Centres to assess and dispatch requests for service from the public in an effective and expedient manner.  This course assesses areas such as Computer Aided Dispatch (CAD) systems, 9-1-1 systems, radio communication and mapping systems. Students will develop their keyboarding skills and examine the digital literacy and communication skills needed to be an effective operator in an Emergency Communications Centre.

Credit Status
This is a 911 & Emergency Services Communications Program prescribed credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.         Describe the traditional telephony technology and demonstrate an understanding of the functions and features of basic and enhanced 9-1-1 systems.
2.         Explain emerging telephony technology such as Voice over Internet Protocol (VoIP) and the challenges it poses for public safety communications.
3.         Demonstrate an understanding of specific technologies, such as TTY, mapping systems,
9-1-1 technology and telematics, which will enhance the job performance of an Emergency Service Communicator in an ECC (Emergency Communication Centre).
4.         Evaluate the use of Computer Aided Dispatch (CAD) and related technologies used in emergency communication centres.
5.         Assess how CAD systems are utilized in an Emergency Communications Centre by assessing their individual functionalities.
6.         Explain the practice of downtime in an Emergency Communication Centre (ECC), defining the roles of Emergency Communicators and stating why is there a need for recovery.
7.         Describe the terms commonly associated with radio communications.
8.         Evaluate the basic equipment and components of a public safety radio system.
9.         Demonstrate the mapping skills required for paper based and computer systems as a communications operator.
10.       Demonstrate a minimum speed of 40 wpm in keyboarding skills.

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Apply a systematic approach to solve problems.

    •  Locate, select, organize, and document information using appropriate technology and information systems.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Manage the use of time and other resources to complete projects.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.