ECP141 - Communication Centre Technology

Outline information
Semester
Schools offering this subject
Last revision date Sep 30, 2019 12:03:55 AM
Last review date Nov 11, 2019 12:15:01 AM

Subject Title
Communication Centre Technology

Subject Description
Students learn about the technologies and approaches used by Emergency Services Communications Centres to assess and dispatch requests for service from the public in an effective and expedient manner.  This course assesses areas such as Computer Aided Dispatch (CAD) systems, 9-1-1 systems, radio communication and mapping systems. Students will also develop their keyboarding skills and examine the IT skills needed to be an effective operator in an Emergency Communications Centre.

Credit Status
This is a 911 & Emergency Services Communications Program prescribed credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the traditional telephony technology and demonstrate an understanding of the functions and features of basic and enhanced 9-1-1 systems
2. Demonstrate an understanding of the emerging telephony technology such as Voice over Internet Protocol (VoIP) and identify the challenges it poses for public safety communications
3. Demonstrate an understanding and the ability to use specific technology, such as TTY, mapping systems, 9-1-1 technology and telematics, which will enhance the job performance of an Emergency Service Communicator in an ECC.
4. Demonstrate an understanding of Computer Aided Dispatch (CAD) and its related technologies by examining some of the systems presently used in the communication centres
5. Explain how CAD systems are utilized in an Emergency Communications Centre by assessing their individual functionalities
6. Explain the practice of downtime in an Emergency Communication Centre (ECC), defining the roles of Emergency Communicators and stating why is there a need for recovery.
7. List and describe the terms commonly associated with radio communications
8. List and describe the basic equipment and components of a public safety radio system
9. Demonstrate the mapping skills required for both paper base and computer systems as a communications operator
10. Demonstrate a minimum speed of 40 wpm in keyboarding skills.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.