CSP201 - Communication Skills for Public Administration

Outline information
Schools offering this subject
Last revision date 2018-07-30 11:01:19.19
Last review date 2018-07-30 11:01:43.775

Subject Title
Communication Skills for Public Administration

Subject Description
The role of government in today's complex society requires that public servants possess sophisticated, multi-disciplinary skills that will result in effective and accurate communication.
It is imperative to be able to communicate effectively and appropriately based on specific target audiences and specific purposes in both written and verbal formats. 
This subject will focus on preparing students to properly articulate and analyze the issues currently facing Ontario?s public sector, particularly within municipal government, and formulating accurate and accountable reports to public office holders. 
Evaluation for this course will be based upon correct language usage, organization and mastery of the content of this subject at the post-secondary level. Students will be expected to learn professional standards of performance in communication relating to municipal government practices.

Credit Status
This is a credit subject applicable towards the Real Property Administration Diploma Program offered through the School of Legal and Public Administration.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. demonstrate a positive professional attitude with professors and classmates including the following: courtesy, attentiveness, and consistent participation in group activities,
  2. consistently demonstrate effective time management practices including regular and punctual attendance, and completion of assigned individual and group tasks,
  3. describe and analyze the message development process and use of messages in public sector communications,
  4. identify the audience and create appropriate written and oral responses,
  5. use web-based research tools, as well as identifying and using appropriate and relevant sources of information,
  6. create traditional and on-line documents including memoranda, letters, and reports
  7. be able to analyze, create and respond to messages using current social media channels and web-based tools,
  8. demonstrate effective networking strategies and a professional personal presence,
  9. be able to effectively communicate negative news to the public and within organizations,
  10. speak clearly to present ideas to small and large audiences,
  11. demonstrate the ability to communicate ideas effectively in difficult or confrontational situations,
  12. listen to and synthesize questions and arguments presented orally and in written form,
  13. create professionally formatted executive summaries and briefing notes,
  14. write informal and formal reports that meet the needs of internal and external audiences,
  15. integrate appropriate and clear graphic elements (charts, tables, graphs and info-graphics) into documents,
  16. research job opportunities and produce effective job search documents using traditional and online formats
  17. consistently use effective proofreading strategies for documents

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.