CIP110 - Essentials of Loss Adjusting

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Last revision date Sep 30, 2019 12:06:50 AM
Last review date Nov 11, 2019 12:15:02 AM

Subject Title
Essentials of Loss Adjusting

Subject Description
Essential of Loss AdjustingFocused knowledge of insurance and professional conduct within the claims domain forms the core of this course. Soft skills and knowledge required to handle claims are blended into the curriculum in order to improve fundamental claims handling techniques. Students will learn about managing relationships in order to gather critical information in the claims handling process. A step-by-step process delivers the key to policy analysis for coverage evaluations. Students will also learn the fundamentals of investigation, evaluation, negotiation and settlement within the claims process.
Pre-requisite: CIP013

Credit Status
One Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Identify the main participants in the claims process and explain each of their responsibilities.

2. Describe the functions of an insurer's claims department and those of associated independent services3. Discuss the responsibilities and required qualifications of an independent adjuster.

4. Demonstrate an understanding of certain aspects of contract law, the law of insurance as it relates to the policy, and the principles of proximate cause, waiver and estoppels, salvage, and subrogation.

5. Show knowledge of human behavior as it relates to interpersonal communication and suggests ways of counteracting negative behavior.

6. Apply effective people skills to solicit positive behavior.

7. Explain the importance of thoroughly investigating a claim.

8. Discuss methods of developing and preserving the evidence, and the contents and mechanics of taking various types of statements.

9. Outline the adjuster's role in investigating a loss.

10. Explain the basis of first party claims as it relates to fire insurance.

11. Discuss the adjustment of residential property losses.

12. Explain the bases of third party claim, in common law provinces and in Quebec, and demonstrate an understanding of the legal concepts involved.

13. Outline the necessary steps in investigating third party claims and list the information required in the adjuster's report.

14. Show knowledge of industry and other organizations that enhance and expedite the settlement of claims.

15. Demonstrate an understanding of civil procedure and the Canadian court systems.

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