CIP110 - Essentials of Loss Adjusting

Outline information
Semester
Schools offering this subject
Last revision date Sep 30, 2019 12:06:50 AM
Last review date Nov 11, 2019 12:15:02 AM

Subject Title
Essentials of Loss Adjusting

Subject Description
Essential of Loss AdjustingFocused knowledge of insurance and professional conduct within the claims domain forms the core of this course. Soft skills and knowledge required to handle claims are blended into the curriculum in order to improve fundamental claims handling techniques. Students will learn about managing relationships in order to gather critical information in the claims handling process. A step-by-step process delivers the key to policy analysis for coverage evaluations. Students will also learn the fundamentals of investigation, evaluation, negotiation and settlement within the claims process.
Pre-requisite: CIP013

Credit Status
One Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Identify the main participants in the claims process and explain each of their responsibilities.

2. Describe the functions of an insurer's claims department and those of associated independent services3. Discuss the responsibilities and required qualifications of an independent adjuster.

4. Demonstrate an understanding of certain aspects of contract law, the law of insurance as it relates to the policy, and the principles of proximate cause, waiver and estoppels, salvage, and subrogation.

5. Show knowledge of human behavior as it relates to interpersonal communication and suggests ways of counteracting negative behavior.

6. Apply effective people skills to solicit positive behavior.

7. Explain the importance of thoroughly investigating a claim.

8. Discuss methods of developing and preserving the evidence, and the contents and mechanics of taking various types of statements.

9. Outline the adjuster's role in investigating a loss.

10. Explain the basis of first party claims as it relates to fire insurance.

11. Discuss the adjustment of residential property losses.

12. Explain the bases of third party claim, in common law provinces and in Quebec, and demonstrate an understanding of the legal concepts involved.

13. Outline the necessary steps in investigating third party claims and list the information required in the adjuster's report.

14. Show knowledge of industry and other organizations that enhance and expedite the settlement of claims.

15. Demonstrate an understanding of civil procedure and the Canadian court systems.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecacollege.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.