BTC240 - Interpersonal Communications in Organizations

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Last revision date Feb 13, 2019 10:45:29 AM
Last review date Apr 8, 2019 12:15:00 AM

Subject Title
Interpersonal Communications in Organizations

Subject Description
This communications course focuses on spoken and visual means of communication, other than writing. Techniques for attentive listening, purposeful body language, and careful speaking are studied together with an understanding of the psychology that makes them effective.

Credit Status
One Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

- analyze different persons and groups and their communication needs (Cognitive, Analysis);
- plan encounters that allow for the recognition of ethical, social, and time constraints (Affective, Valuing);
- listen attentively to both formal and informal speakers, and appreciate their spoken and unspoken messages (Affective, Internalization);
- prepare informal and formal documents in connection with fact-finding interviews (Cognitive, Application);
- take informal notes, where appropriate, of speeches and conversations, and summarize these for future reference, and for dealing with interruptions during a conversation (Cognitive, Application, Psychomotor);
- choose to speak clearly and responsively on an impromptu basis (Affective, Receiving);
- prepare and deliver formal speeches to a variety of audiences (Cognitive, Application);
- prepare visual aids to oral communication (Cognitive, Application, Psychomotor);
- diagnose probable causes for tension or hostility, based on the business roles and organization of the audience (Cognitive, Analysis);
- recognize resistance to changes in person's work habits, and tailor remarks to lessen possible hostility (Cognitive, Knowledge);
- choose to interpret the body language of listeners to your spoken word, and tailor your speech and gestures to accommodate unspoken preferences and apathy (Affective, Receiving);
- plan and prepare with teammates a sequence of questions for client interviews (Cognitive, Application);
- choose to anticipate, address, and defuse conflicts within teams or within audiences (Affective, Receiving);

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Accommodation for Students with Disabilities
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