SSW101 - Interpersonal Communications

Outline info
Semester
School
Last revision date 2024-01-29 00:03:55.861
Last review date 2024-04-01 00:15:00.657


Subject Title
Interpersonal Communications

Subject Description
This is an introductory course that will explore the key principles and skills of interpersonal communication. Students will be encouraged to explore the impact of personal communication style and the factors that shape interpersonal communication in personal and professional relationships. As a pre-requisite to interviewing and assessing clients, this course focuses on growth in self-awareness, basic communication skills, and aspects of the worker/client relationship. Further, students well be analyzing the use of technology in personal and professional environments. Students will be introduced to interpersonal communication through an anti-oppressive, trauma-informed, and strength-based lens to promote ally-ship, self-worth, and self-determination with diverse populations.

Credit Status
One Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

Upon successful completion of this subject, the student will be able to:
 
1. Discuss the key concepts and principles of interpersonal communication to understand and apply communication in a SSW context. (VLO 1, 2, 4, 7, 8, 10)
 
2. Using oral, writing and technology, explain the factors that shape interpersonal communication to enhance self-awareness and growth. (VLO 1, 4, 8)
 
3. Practice verbal and non-verbal communication skills (active listening skills, assertiveness, and conflict resolution strategies) to improve communication style and abilities. (VLO 1, 2)
 
4. Examine the role of technology in communication to enhance professional communication via electronic means. (VLO 2)
 
5. Analyze communication skills from an anti-oppressive, strength-based, and trauma-informed framework to promote ally-ship, self-worth, and self-determination. (VLO 7, 10)
 
6. Identify culturally sensitive practices to establish brave spaces within diverse populations including Indigenous peoples and 2SLGBTIGNCQ++ individuals. (VLO 1, 7, 10)
 
7. Practice adapting communication style to effectively meet the purpose, audience, and context. (VLO 1, 2, 4, 8, 10)
 
For a detailed listing of Vocational Learning Outcomes (VLO’s), visit
 
http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/humserv/50721-social-service-worker.html

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Apply a systematic approach to solve problems.

    •  Use a variety of thinking skills to anticipate and solve problems.

    •  Analyze, evaluate, and apply relevant information from a variety of sources.

    •  Show respect for diverse opinions, values, belief systems, and contributions of others.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Manage the use of time and other resources to complete projects.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.

Prerequisite(s)
N/A

Topic Outline

1. Communication and the self
2. Perception 
3. Emotions
4. Verbal Communication 
5. Non-Verbal Communication 
6. Mindful Listening 
7. Anti-oppressive practice & Advocacy 
8. Indigenous perspectives 
9. Conflict resolution and Restorative Justice 
10. Relationships 
11. Technology and communication

Mode of Instruction
In Person

Prescribed Texts

Required texts:

This course uses readings that will be provided through blackboard.

Reference Material

Other reference material assigned will be made available through the Seneca library databases or from the course instructor and/or posted via Blackboard. 

Required Supplies
A reliable internet connection and device will be required to attend the online classes.

Student Progression and Promotion Policy

http://www.senecapolytechnic.ca/about/policies/student-progression-and-promotion-policy.html

Grading Policyhttp://www.senecapolytechnic.ca/about/policies/grading-policy.html

A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
OR
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecapolytechnic.ca/about/policies/academics-and-student-services.html) or at Seneca's Registrar's Offices. (https://www.senecapolytechnic.ca/registrar.html).


Modes of Evaluation

Emotions Assignment: 25%
Test: 20%
Growth Profile Assignment: 55%

Policy on Missed Tests/Presentations and Late Assignments
Due dates for all your assessments (assignments, quizzes and exams) are posted, and you are expected to meet those specified dates and deadlines.  In the case of an extenuating circumstance that will result in your being unable to meet the stated deadline, you are encouraged to contact your professor.  Your professor may (or may not) grant an extension to a stated due date.  Such extension requests must be discussed prior to the due date, or very closely following.  Late submission or completion of any assessments may be subject to a penalty grade deduction.  It is a best practice, for all students, to keep a copy (PDF) of all final, submitted assignments.
 
You are welcome to discuss your completed and submitted assessments with your professor during posted meeting or 'virtual office' hours, or by mutually agreed appointment.
 
In order to provide effective feedback to students, graded assignments may be taken up, commented upon, posted to Blackboard, or discussed.  After feedback is posted and/or discussion of the assessment has taken place, any opportunity to complete or submit that assessment for grades, will be deemed to have “passed."


Seneca College Library Resources
Be sure to begin all your research, assignment support and career preparation at the Seneca College libraries website http://library.senecapolytechnic.ca where you will find information about our services and collections including, print and e-books, databases that will lead you to thousands of articles in magazines, newspapers, journals, encyclopedias, carefully selected websites, how-to tutorials, streamed videos and much more.
 

Accounting & Financial Services Subject Guide
Go to https://seneca.libguides.com/Accounting-FinancialServices for an online customized guide for accounting and financial services students that meets specific program needs – you will find library resources, websites, industry associations and organizations, a business glossary, career sites for accounting and financial services students and more.
 

Citation
For rules on citing your sources, consult Seneca Libraries' online MLA Citation Guide at http://seneca.libguides.com/mla, or purchase a print copy of the Guide to Research & Citation: MLA Style in the Seneca Bookstore.  Ensure that you do not commit plagiarism. Information on Academic Integrity & Plagiarism, including a tutorial, is available through the library at: https://seneca.libguides.com/academicintegrity.

Approved by: Biljana Bruce